Stuart

Review strategy

Get the most out of reviews this BFCM - 5 things, 10 minutes

The big week is here & your team has no doubt put in countless hours of preparation. Nevertheless, you might be frantically looking around for final tweaks & optimizations to get the most out of this weekend before taking off to your in-laws for Thanksgiving. If you happen to end up in

Product updates

Product Groups 2.0: Bundles & Families

There’s no question honest, helpful & engaging reviews consistently increase conversion & reduce returns for brands. Grouping 2.0 ensures no matter how complex your merchandising becomes, customers will always be able scroll relevant reviews across their shopping experience.

Product updates

New Integration: Junip + Wonderment

We’re thrilled to announce our integration with Wonderment. With Junip & Wonderment together, brands like BK Beauty, Hexclad & Jones Road Beauty can make sure they meet customers when & where they’re most likely to leave a review.

Product updates

Flows: A New Automation Engine to Gather More Reviews

We’re excited to share Flows, a new automation engine within Junip to help you get closer to where & when customers are most likely to review.

Case study

Kindroot sees a sweet 452% jump in reviews with Junip

Since switching to Junip, Kindroot's review submission rate has jumped from 2.68% to 14.83% — a 453% increase! “It’s been awesome & the extra reviews are amazing. It’s honestly one of those things where I don’t even have to think about it during my day to day. I know Junip will just work.”

Product updates

Custom Questions 2.0 - Unified management, rules engine & private custom questions

We’re thrilled to share an entirely new Custom Questions experience on Junip. It’s the simplest way to ask customers any question, on any product, with full control over visibility & display settings.

Case study

Case Study: BK Beauty Increases Review Submissions 34%, Conversion Rate 24% After Switching to Junip

How audience-first brand BK Beauty was able to easily transition to Junip - leading to 34% more reviews (and 307.14% more photos/videos) from their community

Product updates

New: Discounts with Shopify Subscriptions

Junip is now the only major review platform to allow brands on Shopify to offer discount codes that work for both one-time purchases and subscriptions on Shopify’s checkout. Meaning regardless of type of purchase, your discount codes will just simply work.

Case study

Case Study: Manduka Increases Review Submissions 43% by Going Mobile first

How Manduka drove a 43% increase in reviews submitted and a 2x increase in reviews with rich media (photos & videos) by optimizing for mobile

Product updates

New Integration: Junip + Attentive

Attentive is officially integrated with Junip! Junip & Attentive work together to help make sure brands can meet their customers where, when & how they're most likely to review.

Product updates

Review Links, a simple way to prompt customers to leave a review from anywhere

Gather reviews like Uber & Doordash - Review Links makes it easy for brands to prompt reviews anywhere & everywhere it makes sense.

Review strategy

How to Handle Negative Reviews

There’s that saying that your parents and teachers drilled into your head: “if you don’t have anything nice to say, don’t say it at all”. Unfortunately, that lesson kind of went out the window when you ran into a schoolyard bully who said some seriously awful things

Product updates

Junip + Postscript: Using SMS to more than double your review submission rate

Using Junip & Postscript together your brand can have a fully integrated, compliant experience for reviews & SMS that increases revenue, eliminates sending conflicts & gathers way more reviews.

Product updates

Junip & Google Shopping: Extending the Reach of your Reviews

We’re thrilled to share Junip is now an official reviews partner for Google Shopping.

Product updates

Using Custom Questions to Dig Deeper in Reviews

Custom questions, much like product traits, allow you to make a review come alive with stories & extra context from your customers. Currently Junip enables two types of custom questions for our brands, multiple choice & short answer. Multiple choice questions are able to be filtered on the PDP (Product Display Page)

Product updates

New: Send review requests from your marketing platform

Today we're officially launching our marketing integrations, beginning with our friends at Klaviyo and Omnisend. This is a brand new kind of integration that lets you send review requests directly from your marketing automation platform.