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Stuart

Stuart

Co-founder at Junip
24 posts
Review strategy

What is a good review submission rate?
One of the most common questions we get is “what’s a good review rate”. There's a short answer & a long answer to this question. The short answer Anywhere between 2-4.9% is pretty good. If you’re in that range & just wanted a quick gut check, you can kind

How VAAN & Pink Friday Nails get 38% of customers to include media with reviews
The VAAN Group recently worked with Nicki Minaj & her team to develop a brand identity & digital experience for Pink Friday Nails. They put together an in-depth overview of the process from start to finish including research, sampling, design, implementation & initial results. They also went into detail on the results from
Product updates

Junip integrates with Gorgias
Junip now integrates with Gorgias! This integration enables CX teams to read, reply & take action on reviews submitted by customers directly within their Gorgias support centre. You can learn more in our help docs: https://help.junip.co/en/articles/8908848-gorgias-guide & our integrations page: https://junip.co/integrations/gorgias Merchants
Product updates

Create Custom Apps with Webhooks
Merchants on Junip are now able to create private custom apps that can generate webhooks every time a review is submitted. Review submitted webhooks make it easy to trigger follow-up actions such as alerting internal teams of new reviews or rewarding customers with unique incentives. Custom apps your team builds
Product updates

Product Groups 2.0: Bundles & Families
There’s no question honest, helpful & engaging reviews consistently increase conversion & reduce returns for brands. Grouping 2.0 ensures no matter how complex your merchandising becomes, customers will always be able scroll relevant reviews across their shopping experience.
Product Groups 2.0: Bundles & Families
Product updates

New Integration: Junip + Wonderment
We’re thrilled to announce our integration with Wonderment. With Junip & Wonderment together, brands like BK Beauty, Hexclad & Jones Road Beauty can make sure they meet customers when & where they’re most likely to leave a review.
Junip and Wonderment integration
Case study

Kindroot sees a sweet 452% jump in reviews with Junip
Since switching to Junip, Kindroot's review submission rate has jumped from 2.68% to 14.83% — a 453% increase! “It’s been awesome & the extra reviews are amazing. It’s honestly one of those things where I don’t even have to think about it during my day to day. I know Junip will just work.”
Kindroot
Product updates

New: Discounts with Shopify Subscriptions
Junip is now the only major review platform to allow brands on Shopify to offer discount codes that work for both one-time purchases and subscriptions on Shopify’s checkout. Meaning regardless of type of purchase, your discount codes will just simply work.
New: Discounts with Shopify Subscriptions
Review strategy

How to Handle Negative Reviews
There’s that saying that your parents and teachers drilled into your head: “if you don’t have anything nice to say, don’t say it at all”. Unfortunately, that lesson kind of went out the window when you ran into a schoolyard bully who said some seriously awful things
How to Handle Negative Reviews
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