Junip Product News & Updates

Product updates

Junip integrates with Gorgias

Junip now integrates with Gorgias! This integration enables CX teams to read, reply & take action on reviews submitted by customers directly within their Gorgias support centre. You can learn more in our help docs: https://help.junip.co/en/articles/8908848-gorgias-guide & our integrations page: https://junip.co/integrations/gorgias Merchants

Product updates

Create Custom Apps with Webhooks

Merchants on Junip are now able to create private custom apps that can generate webhooks every time a review is submitted. Review submitted webhooks make it easy to trigger follow-up actions such as alerting internal teams of new reviews or rewarding customers with unique incentives. Custom apps your team builds

Product updates

New Integration: Junip + Malomo

With Junip and Malomo, get closer to where and when customers are most likely to leave a review by leveraging Malomo's delivery data to trigger review requests.

Product updates

New Integration: Junip x Rebuy

With Rebuy & Junip, you can now include star ratings from reviews alongside products in all of your Rebuy widgets - increasing performance for your upsell, cross-sell, Smart Cart & Post Purchase offers.

Product updates

New Integration: Junip x AfterShip

Time review requests perfectly by leveraging the delivery status data from AfterShip's tracking system to kick off your Junip review requests.

Product updates

New Integration: Junip x Kno

We’re excited to share that we now have an official integration with Kno Commerce! With Junip and Kno together, get more reviews from your customers by asking them to leave a review on the order confirmation page with Kno’s post-purchase surveys.

Product updates

Product Groups 2.0: Bundles & Families

There’s no question honest, helpful & engaging reviews consistently increase conversion & reduce returns for brands. Grouping 2.0 ensures no matter how complex your merchandising becomes, customers will always be able scroll relevant reviews across their shopping experience.

Product updates

New Integration: Junip + Wonderment

We’re thrilled to announce our integration with Wonderment. With Junip & Wonderment together, brands like BK Beauty, Hexclad & Jones Road Beauty can make sure they meet customers when & where they’re most likely to leave a review.

Product updates

Flows: A New Automation Engine to Gather More Reviews

We’re excited to share Flows, a new automation engine within Junip to help you get closer to where & when customers are most likely to review.

Product updates

Custom Questions 2.0 - Unified management, rules engine & private custom questions

We’re thrilled to share an entirely new Custom Questions experience on Junip. It’s the simplest way to ask customers any question, on any product, with full control over visibility & display settings.

Product updates

New: Discounts with Shopify Subscriptions

Junip is now the only major review platform to allow brands on Shopify to offer discount codes that work for both one-time purchases and subscriptions on Shopify’s checkout. Meaning regardless of type of purchase, your discount codes will just simply work.

Product updates

New integration: Junip + Checkout Promotions

As part of our review link launch, we’re excited to announce our integration with Checkout Promotions! The Junip & Checkout Promotions integration leverages Junip’s Review Links to create compelling promotions & drive repeat customers to leave reviews on past purchases.