Review strategy

What are Custom Questions & How do Brands Use Them to Enhance Reviews?

Custom Questions can be a helpful way to get specific, detailed information from customers as a part of your reviews. This information key factor in helping shoppers looking at your reviews understand if a product is right for them, which in turn consistently leads to an increase in conversion rate

Review strategy

How 20+ Brands are Displaying Reviews on Their Homepage

Reviews can be displayed through the customer journey to accomplish different things. Most commonly reviews are added to product pages to help customers understand the specific product they're considering purchasing & whether it's the right fit for them. On your homepage reviews serve a little bit of a different purpose – shoppers

7 Unique Ways to Ask Customers to Leave a Review

Getting customers to leave a review for your products or business is a game of "when", "where" and "how". "How" customers leave a review is relatively straightforward – make sure the process is simple & mobile optimized. "When" and "where" you ask customers to leave a review can be a little more

Review strategy

What is a good review submission rate?

One of the most common questions we get is “what’s a good review rate”. There's a short answer & a long answer to this question. The short answer Anywhere between 2-4.9% is pretty good. If you’re in that range & just wanted a quick gut check, you can kind

50 years of scanning barcodes 🎉

50 years ago on this day (June 26th, 1974), the first barcode was scanned at Troy’s Marsh Supermarket in Miami County, Ohio. The shopper (Clyde Dawson) chose a multi-pack of Wrigley’s Juicy Fruit chewing gum as the first product to scan at checkout.

Case study

How VAAN & Pink Friday Nails get 38% of customers to include media with reviews

The VAAN Group recently worked with Nicki Minaj & her team to develop a brand identity & digital experience for Pink Friday Nails. They put together an in-depth overview of the process from start to finish including research, sampling, design, implementation & initial results. They also went into detail on the results from

Product updates

Junip integrates with Gorgias

Junip now integrates with Gorgias! This integration enables CX teams to read, reply & take action on reviews submitted by customers directly within their Gorgias support centre. You can learn more in our help docs: https://help.junip.co/en/articles/8908848-gorgias-guide & our integrations page: https://junip.co/integrations/gorgias Merchants

Review strategy

Top 32 Ways to Collect Customer Reviews (with Examples)

Looking for the best way to ask someone to leave a review? We’ve looked at over 100 methods businesses use to gather reviews and have narrowed down the most popular ones.

What to do when the Shopify Product Reviews app is deprecated in May 2024

Shopify recently announced that as of May 6, 2024 the Product Reviews app will be removed from Shopify - after this date, you'll no longer have access to your existing product reviews and your displays will no longer show on your site. This is very important because it means that

Meta shops

Guide to Displaying Reviews on Facebook and Instagram Shops

Displaying product reviews on your Instagram and Facebook Shops builds trust with browsing shoppers and boosts sales. Read here to learn more about how it works & how to get your reviews on Meta Shops.

Meta shops

How To Display Reviews on Meta Shops

Meta Shops has become an indispensable tool that helps brands reach new audiences and grow their business. To be successful, brands need to display reviews on their Shops.

Review strategy

Google Shopping: What is it and how does it work?

Looking for a way to reach more customers and get your products discovered? Google Shopping is your answer. It’s one of the leading platforms consumers use to discover products

Review strategy

The Impact of Reviews on Google Shopping Performance

High-quality product images and compelling product titles are one part of the puzzle to getting clicks in Google Shopping. However, what shoppers are looking for are those golden stars that earn trust and give consumers the confidence to click.

Review strategy

The complete guide to getting reviews in Google Shopping

We’ll cover how you can work with a review aggregator to display reviews on your product listings to help your products stand out in the competitive arena of Google Shopping

Product updates

Create Custom Apps with Webhooks

Merchants on Junip are now able to create private custom apps that can generate webhooks every time a review is submitted. Review submitted webhooks make it easy to trigger follow-up actions such as alerting internal teams of new reviews or rewarding customers with unique incentives. Custom apps your team builds

Review strategy

The Importance of GTINs in Google Shopping

GTINs are the most important Product Identifier when it comes to Google Shopping. They're used to connect products to relevant shoppers and enrich product listings with important details like product reviews.